Shipping, Returns & Refund Policy

1. Shipping Policy

Customers are responsible for shipping costs displayed at checkout.
Made-to-Order T-Shirts
Please allow approximately two weeks for production before your order ships. Production time is separate from shipping transit time.
Custom Clothing
Production times vary depending on the design, complexity, quantity, and materials required. Some custom clothing orders may take longer than two weeks.
Cosmetics
Cosmetics shipping may take approximately 1–5 business days.
Delivery Estimates
All production and delivery timeframes are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances beyond our control may affect delivery.

Customers have four hours after placing an order to request a cancellation by emailing myninadontplaystore@gmail.com and including their order number.
After the four-hour window, an order may already be processing or in production. Cancellation requests submitted after this period are not guaranteed.

Customers must contact myNinadontplay within seven days of delivery to request a return.
All returns require prior authorization before an item is sent back. Returned items must include their original packaging, labels, and tags and must not show visible signs of wear.
Return requests will be reviewed in accordance with this policy and applicable law.

Refund requests are reviewed individually. Depending on the circumstances, an approved refund may be issued to the original payment method or as store credit, subject to applicable law.
Refund processing times may vary depending on the customer's bank or payment provider.
Original shipping charges are generally nonrefundable, except where required by applicable law or otherwise approved by myNinadontplay.

Routine exchanges are not offered under the current policy.
If an item arrives damaged, defective, or incorrect, customers may contact myNinadontplay with their order number and a description of the issue. We will review each case individually and determine an appropriate resolution in accordance with applicable law.

If you receive an item that appears damaged, defective, or different from what you ordered, please email myninadontplaystore@gmail.com with your order number and a clear description of the issue. Photographs of the item and packaging may also be included to assist with the review.

If your order has not arrived, please contact us with your order number and tracking information.
If tracking shows that a package was delivered but you have not received it, don't hesitate to get in touch with the shipping carrier to report the issue, then email us. Each case will be reviewed individually.

Customers are responsible for providing an accurate shipping address at checkout.
Address changes may not be possible once an order has entered processing or production. Additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.

Please submit order-change requests as soon as possible by emailing customer service. Changes to sizes, colors, designs, quantities, or shipping details cannot be guaranteed once processing or production has begun.

Store credit issued by myNinadontplay is nontransferable and does not expire, subject to applicable law.

For questions about shipping, cancellations, returns, refunds, or order issues, please contact:

Business: myNinadontplay Store

Please include your order number and a clear explanation of your request so we can assist you.

Please note that return and exchange inquiries are not handled through Instagram. All such inquiries should be submitted by email.

Nothing in this policy limits any rights or remedies customers may have under applicable law. Where required by law, applicable statutory rights take precedence over conflicting policy terms.

Get in touch so we can start working on your request.